There are three helping skills for building rapport and trust in communications: Empathy, Sensitivity, and _______________________.

The third helping skill for building rapport and trust in communication is active listening. This skill involves not only hearing the words that are being said but also understanding the underlying emotions and intentions behind those words. Active listening requires full attention to the speaker, which fosters a deeper connection and shows that you value their thoughts and feelings. By practicing active listening, a jailer can create an environment where individuals feel safe and respected, which is essential in establishing trust.

In contrast, being aggressive can damage relationships and create barriers to communication. While being objective and subjective might have its place in certain discussions, it does not specifically relate to building rapport in the same manner that active listening does. Providing solutions, while useful, can sometimes detract from the listener's needs if it interrupts the sharing process. Active listening, on the other hand, ensures that individuals feel heard before solutions are introduced, reinforcing trust and rapport.