Verbal and non-verbal communication is most appropriate when ___________.

Verbal and non-verbal communication is most appropriate during situations where an individual is emotionally charged. In these moments, emotions can significantly influence a person's ability to process information and respond effectively. Utilizing both verbal and non-verbal communication allows the communicator to express empathy, demonstrate understanding, and help de-escalate potentially volatile situations.

When addressing someone who is emotionally charged, it is critical to remain calm and present, using clear language and supportive body language to convey that you are engaged and interested in resolving the issue. This approach helps in building rapport, facilitating dialogue, and ultimately guiding the individual towards a more rational state. Understanding and managing the dynamics of emotional communication is essential in maintaining safety and order in a correctional environment.